Siemens ET 790 Series Technické informace stáhnout pdf (Strana 275)

Appendix

Customer Support

Our services for every phase of your project

20/5

Siemens ET G1 · 10/2008

In the face of harsh competition you need optimum conditions to

keep ahead all the time:

A strong starting position. A sophisticated strategy and team for

the necessary support

–

in every phase.

Service & Support from Siemens provides this support with a

complete range of different services for automation and drives.

In every phase: from planning and startup to maintenance and

upgrading.

Our specialists know when and where to act to keep the produc-

tivity and cost-effectiveness of your system running in top form.

■

Online Support

The comprehensive information

system available round the

clock via Internet ranging from

Product Support and Service &

Support services to Support

Tools in the Shop.

http://www.siemens.com/

automation/service&support

■

Technical Support

Competent consulting in techni-

cal questions covering a wide

range of customer-oriented ser-

vices for all our products and

systems.

Tel.: +49 (0)180 50 50 222

Fax: +49 (0)180 50 50 223

(0.14



/min from a German land-

line network, mobile telephone

prices my vary)

http://www.siemens.com/

automation/support-request

■

Technical Consulting

Support in the planning and de-

signing of your project from de-

tailed actual-state analysis,

target definition and consulting

on product and system ques-

tions right to the creation of the

automation solution.

■

Configuration and Software Engineering

Support in configuring and de-

veloping with customer-oriented

services from actual configura-

tion to implementation of the au-

tomation project.

■

Service on Site

With Service On Site we offer

services for startup and mainte-

nance, essential for ensuring

system availability.

In Germany

+49 (0)180 50 50 444

(0.14



/min from a German land-

line network, mobile telephone

prices my vary)

■

Repairs and Spare Parts

In the operating phase of a ma-

chine or automation system we

provide a comprehensive repair

and spare parts service ensur-

ing the highest degree of ope-

rating safety and reliability.

In Germany

+49 (0)180 50 50 446

(0.14



/min from a German land-

line network, mobile telephone

prices my vary)

■

Optimization and Upgrading

To enhance productivity and

save costs in your project we of-

fer high-quality services in opti-

mization and upgrading.

For country-specific telephone numbers go to our Internet site at:

http://www.siemens.com/automation/service&support

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