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Appendix
A.3 Service and support
SIMATIC IPC427C
Operating Instructions, 10/2010, A5E02414743-03
157
CANADA
Canadian Notice This Class A digital apparatus complies with Canadian ICES-003.
Avis Canadian Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
AUSTRALIA
This product meets the requirements of EN 61000-6-3:2007 Generic
standards - Emission standard for residential areas, business and
commercial operations, and small businesses.
A.3 Service and support
Local information
Contain your Siemens representative (http://www.siemens.com/automation/partner
) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal
)
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies (http://mall.automation.siemens.com
)
Training center
All the training options are listed at:
SITRAIN homepage (http://www.sitrain.com
)
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
E-mail: support.automation@siemens.com
Internet: Online support request form: (http://www.siemens.com/automation/support-
request)
When you contact the customer support, please have the following information for the
technician on hand:
BIOS version
Order No. (MLFB) of the device
Installed additional software
Installed additional hardware
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